After an accident, it is always a good idea to get the police involved, even if an exchange of insurance details with the other party has occurred. Some insurance companies will ask for a police report to back up the policyholder’s version of events. This will help to determine who is at fault when it comes to paying out for damages incurred to vehicles or property.
Ensuring each party exchanges insurance details and car registration information is the first step. If it is possible to take photographs of the cars’ positions, damage to the vehicles and property, that may also be useful for future reference. Calling the insurance company while the details of what happened are still clear in the mind is also a good idea.
The insurance company will ask for all the information they need in that first call. They will take the other party’s details from you so that they can liaise with their insurance company regarding the accident. They will clarify exactly what has happened and make arrangements for the car to be inspected at an approved garage.
Depending on the garage report, they will decide if the car can be repaired or not. If the car is not to be repaired, this is what is known as a “write off”. The insurance company will then pay out to the policyholder the value of the car, pre accident state. If the car can be repaired then they will arrange to have the car taken away and will cover the cost of repair.